Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Robin Rondeau 7 Months Old (does not count toward dealer score)
I would absolutely return to by my next car. Franklin Veloz was very helpful and made sure I received everything I needed to fit my needs. I was explained in detail everything about having my first new car.
Michael David 8 Months Old (does not count toward dealer score)
I was extremely pleased with the service that I was provided with at Ira Toyota. The Franklin the sales associate that helped me get into my brand new Tc was awesome. Hes a very friendly and nice person and the next time that I need to purchase a new car Ira will be my first place to look. Theres nothing that he could've done that would've improved my experience and they've earned a customer for life. Thank You.
Sarah Lacourse 8 Months Old (does not count toward dealer score)
franklin is the best salesman in the world and i will be a lifetime customer. he is so nice and didn't make me angry once, like most sales people. . i will tell people to come here and buy cars from him and only him.
Bobby Desforges 11 Months Old (does not count toward dealer score)
I Bought a Tc at Ira toyota in Tewksbury. Franklin was a very easy going non pressure type of salesperson. I recommend this dealership for any scion or toyota. I can not wait for the car show this summer so I can show off my tc.
Christian Santos 11 Months Old (does not count toward dealer score)
Highly recommended...... I wouldn't think twice about my future purchase with Ira Toyota and Scion of Tewksbury....... speak with Gary or Danny they don't come any better than both of these men. Trust Me
Wendi 11 Months Old (does not count toward dealer score)
I was very pleased with my experience in purchasing my first Toyota Scion. The salesman was very attentive and extremely knowledgeable. He made my buying experience perfect....the Scion fits my personality to a "T"...I couldn't be happier!!!!
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