Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
leokim (0) 2 Year(s) Old (does not count toward dealer score)
Like everyone said, Steve is "THE MAN". If you are looking forward to buyin Scion, Steve is the one who can help you with everything. He kindly suggests every detailed thing. He is very kind and knows what he is doing. Seriously, contact with Steve!!!!! Don't go to any other store. And please don't face with any dealership other than Steve. They are all inferior... whenever you are planning to go Springfield Scion, just go directly to Steve!!!!
aiverson1 (0) 3 Year(s) Old (does not count toward dealer score)
I got my Scion from Steve, around late October. Definitely the place to go. Picked up a FM tC, manual -- stock everything. The rest I can do myself. But Steve was definitely a lot less demanding than the folks at Lustine Toyota -- they were a bunch of swindlers down there with their leather coats and slicked back hair, stear clear!!
EBarnes 3 Year(s) Old (does not count toward dealer score)
This is the place to buy your Scion!...Steve is "da Man". I recently got an xB in Shadow Mica, and love it. There was a delay with delivery due to a computer glich, ended up taking a week longer to get in from port (only 4 hrs to get ready once it arrived!). Steve gave me the use of a Scion tC for the whole time for "free"! I was able to get my xB with all the options I wanted: TRD springs,TRD shocks, Sat radio, rear wing, fog lights, and alloy wheels which Steve let me pick from off of Tirerack.com! No hassels, no tricks! Steve can get you any Scion the way you want it! Overall a great experience! Thanks Steve!
Eric 3 Year(s) Old (does not count toward dealer score)
Look no more! This is the place to buy your Scion! I walked in to the dealership and was greeted with a smile, and a willing salesman(aka "da man"...Steve Clifford). The new car inventory was a little on the low side, but Steve reassured me that "I can get whatever you want". I wanted my xB to be "set up" with Black Mica, mannual trans, TRD lowering springs and struts, Sat radio, iPod connect, rear wing, fog lights, floor mats and high performance 14lb, 17x7 rims with 205/45/17 all season rubber...all was taken care of with no hassles, no tricks!! Steve even let me go on line and pick out my Kossei rims!! Due to a computer glitch it took about 12 days for my xB to arrive at the dealership (took 4hrs for the xB to set up once it arrived!)...Steve let me use the Scion tC demo car for the whole time for FREE!...don't be fooled by the small building that is Kay Jennings Scion...Steve is "da man" and will do EVERYTHING! to make sure your happy with your Scion purchase!!! Thanks Steve!
Josh 3 Year(s) Old (does not count toward dealer score)
Man, my car got totaled and I had to find another...fast! My girlfriend was in the middle of buying her tC from Steve when I told him I was thinking about the xB. He let me and my girlfriend take it for a test drive. At first, I didn't like the xB. I had heard people say it looks silly, and it does. But after driving it and dealing with Steve, I got it! Oh, and he also helped me out with turning my black xB into a replica of the A-Team van! That's right, the A-Team van. And don't any of you xB owners go stealing my kick-ass idea! Thanks, Steve, for all your help! Oh, and the girlfriend loves her tC!!
chryst (2) 3 Year(s) Old (does not count toward dealer score)
Not wanting to wait for other dealers to order a white tC, I called around, and found a listing for the exact car at Springfield. I talked to Steve Clifford, who assured me that yes, they had it on the lot, for real, it was there, no he wasn't lying to bait me.
Turns out he was teling the truth, and also made this one of the best car buying experiences I've ever had. Steve is friendly, knowledgeable, and wasn't high pressure in the least. During the order process, he even suggested I avoid get a couple options, since they were wastes of money. He handled the financials well, and made the whole pay-off-trade, transfer plates, and fill out paperwork process painless.
Steve focused his attention on me, and despite being a busy guy, was able to complete the process without getting sidetracked by his other customers, sales, and managers.
If you're looking for a scion in the DC Metro area, go to Springfield, and talk to Steve Clifford.
jamesgray3 (0) 3 Year(s) Old (does not count toward dealer score)
Highest praises to the Kay Jennings Springfield Scion team and especially to sales director Steve Clifford for making my first new car buying experience not just a pleasant one, but a fun one as well. I drove by on my way to the VW dealership across the street and decided to make a quick stop. Two hours later I was driving off with my 2006 Scion XB. A friend who was with me at the time was also so impressed that he will be buying a new XB from Steve in September.
eddiewinslo5 (4) 4 Year(s) Old (does not count toward dealer score)
Steve clifford was there from begining to end . I ordered my 06 xa from Steve and waited about a month for it to come in, but the wait was well worth it. I apprecaite everything that Steve and the parts guys have done for the customer.
Erick Pivaral 4 Year(s) Old (does not count toward dealer score)
When I became interested in purchasing an '06 TC, I contacted Steve Clifford about it and he was extremely helpful throughout the entire process. He knows his stuff about the TC and was never pushy about trying to sell additional items with the car. I even went away on vacation and he held the car for me for a week, and I was able to pick up the car with ONE mile on it, just awesome. The whole buying experience was simple, fast, and efficient. I'm sure that any necessary warranty/service work will be just as efficient as the buying experience was. Dealing with Steve was great, I highly recommend him as your salesperson and this dealership.
Rob Lucier 4 Year(s) Old (does not count toward dealer score)
I first talked online with Steve Clifford, the head of the Scion department in Springfield, VA. He was easy going and very friendly. It was like talking to one of my best friends, not a car dealer. He was even nicer in person. There was no pressure and I got exactly what i wanted. Another friendly scion dealer named Paul helped me along the way as well. I was extremely pleased with the whole experience. I recommend Springfield, VA Scion to anyone, of any age, who's looking for a great buying experience and high quality ride. The scion showroom is Springfield is also very very cool. If you live in the area you have to give it a look. - Rob Lucier
thescone (80) 4 Year(s) Old (does not count toward dealer score)
This dealer is a great place to buy a scion. Jim Duffy is a very nice, no pressure sales person. The service dept is trustworthy and responsive. Took me a total of one hour to get the deal done, including financing. The facilities are a little dated, but I heard they are going to expand the dealership.
airmen112 (0) 4 Year(s) Old (does not count toward dealer score)
I had a good experience with the Scion dealership. MY man steve helped out a lot. I'll admit the waiting sucks but like they say all good things are worth waiting for. I just picked up my new scion xB black cherry and its the best thing I've been in. Anyone and I mean anyone thinking of buying a new car you HAVE to go see STEVE. He will get you into a car. I got one you can to. So thanks springfield scion and Steve.
manning (4) 4 Year(s) Old (does not count toward dealer score)
I was greatly impressed with KJ Scion, Steve took GREAT care of me, even through all my harassment about trying to find me a car quicker than waiting for allocatment. I only ended up waiting about 3 weeks, so im happy, the car is wonderful! Overall im glad I waited and I got my new car with only 1 mile on it!
GREAT experiance, and thanks to Steve! I completely recommend this dealer!
SleeperXB (21) 5 Year(s) Old (does not count toward dealer score)
excellent job overall i bought my hot lava the facility itself needs a lot of improvement
punkrockgrl (29) 5 Year(s) Old (does not count toward dealer score)
We've always heard about KJ's no hassle rep and the dealership lived up to it, twice. I'd recommend KJ to anyone I know interested in purchasing a Toyota or Scion. The staff was very knowledgable about both makes. Kenny was also very very patient when we ordered our Indigo tC, since I was torn between the tC and the Celica (we had already purchased our Azure from them a few weeks earlier). Our Indigo tC was ready for delivery within a couple of weeks from the allotment date and KJ has been very helpful with everything regarding both vehicles.
tcHoya (7) 5 Year(s) Old (does not count toward dealer score)
My family is also loyal Springfield Scion/Toyota customer. We bought our Camry, 4Runner and now Scion tC from there. I've been to other dealers in the area and it's just not the same. The dealers, mechanics, and even the manager guy, cliffy1 who is a very active member of this forum, is fantastic. They know what they're talking about, know about the product, and definitely felt no pressure about anything. When I told them I wanted base, they didn't try to otherwise. They didn't have many tC's in stock, with the demand in all, but I honestly believe I couldn't have gotten it any faster from anywhere else. If you're in the DC area, I definitely recommend going there.
Nikolas Uhlir 5 Year(s) Old (does not count toward dealer score)
My family has bought no less then five cars from this dealership over the past 6 years, and there is a good reason we keep coming back. That reason is Jim Duffy, who is a toyota/scion saleman at this dealership. Not only is Jim a consummate professional, he has never once pressured me or any member of my family into buying a car we didn't want or were questionable about. My recent experience ordering my Scion Tc was a breeze. In and out in 20 minutes. Overall, an excellent dealership, with at least one superb salesman.
Only reason I rated the inventory quality at a 5 is because this dealership has the same Scion invenotry issues that every Sciond dealer has, meaning that they have very few on the lot.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Kay Jennings Springfield Scion
Overall Rating
First Impression
Staff Attitude
Inventory Level
Facility Quality