Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
i007spectre (69) 3 Year(s) Old (does not count toward dealer score)
This was my first time buying a new car, and I feel that the salesmen were thoughtful and nice. They rarely had any Scions in so I docked their score. In fact if I didn't take this tC I would have been put on a waiting list. As it turns out they put a sticker on my car and wrote hold for me. Many people asked on it, but they said it was held for me even though I hadn't decided for sure if I would buy it. I also docked some points off, because I knew so much about the car from my research that they seemed to know nothing, in my mind. Jeremy was a very nice salseman and I would personaly recommend him. Very good.
immune2u2 (2) 5 Year(s) Old (does not count toward dealer score)
Ordered my tC on the 24th of June and have yet to have a tenative date really set. Brad was extremely helpful in getting me in the tC for a test drive (I think I was the first to test drive it!). Can't wait to get my hands on my Flint Mica!!
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Overall Rating
First Impression
Staff Knowledge
Inventory Level
Facility Quality