Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Alisa V 9 Months Old (does not count toward dealer score)
I just bought my first car from Sim Luu at Puente Hills Toyota! Sim was helpful, very patient with me and had answers to all my questions. My boyfriend and I called 2 other Scion dealerships and Puente Hills Toyota called us back after looking for what we had called about within 5 minutes of our call. They had the car waiting for us to see right in front.
This was a great experience for me and one I will surely repeat when it is time for me to purchase another new car.
Thank you Sim!
yu sun 11 Months Old (does not count toward dealer score)
I had a wonderful experience with everyone at this dealership, especially my salesperson sum luu . He was great. He was very well informed, understanding, and patient for all of my questions. I will definitely return for my next auto purchase.
tingshini (0) 2 Year(s) Old (does not count toward dealer score)
Highly recommend Dealer..Thank you Sim Luu. He is very friendly and patient sale person.A lot of sale person likes to push the customer to buy the car on the day but Sim Luu was not push the customer at all to get the car. I like my car and I know I make the right decision to get the car from Puente Hill Scion.
One more good thing about Puente Hill Scion, they have more Scion cars if compare to other dealer.
Tino 2 Year(s) Old (does not count toward dealer score)
Puente Hills has a really nice set up inside their dealership. Sim Luu is dope... I went in knowing exactly what I wanted and came out with a Sweet Ride! Transaction was quick and smooth, will recommend to anyone.
Roxy Murdock 2 Year(s) Old (does not count toward dealer score)
Sim Luu is an excellent good salesman. He is very supportive, and friendly. Do your negotiation before he closes the deal. You know that all the sales have to make a living, too. The staff there are nice.
daryl de leon 2 Year(s) Old (does not count toward dealer score)
The staff was friendly, and they were courteous. it seems like they know what they are selling. although they did not have the car i wanted, which required some waiting, they were still able to find it through their inventory. i was satisfied with the service and my new car.
chris wong 2 Year(s) Old (does not count toward dealer score)
Kristin and Tse were both very helpful in explaining all the different options and pricing with the Scion tC that i purchased, especially since this is my first purchase. I was especially impressed at how Tse recommend how much money down to put on the car in order to improve my credit score since i don't have any "hard" credit. I'd give them both an A+!
jonathan celera 2 Year(s) Old (does not count toward dealer score)
Thank you for having Isidro Ortega as the sales person that entertained us. He called me and my daughter just to informed us that the color my daughter wants is already available. That shows he cares and believed that his customers intention is true. Because of that my daughter got the car. Also the finance manager that prepare the paperworks is a very nice person. I will highly recommend Isidro to my family and friend for being so friendly and knowledgeable. Thank you Puente Hills Scion. My daughter first car came from your dealership.
laura enriquez 2 Year(s) Old (does not count toward dealer score)
Alli was ok. I totally love my scion tC and Kris Williams was awesome. Thank you so much. If anybody is interested in purchasing a vehicle, the person to see is Kriss Williams.
They had great accomodations for the children. Kriss was so helpful at the end.
Kimberly Kuo 2 Year(s) Old (does not count toward dealer score)
I went to the Puente Hills Scion dealership today. I went in knowing that I wanted to buy a tC, and ended up leasing a special edition pearl white one! Sim Luu was a great salesman. He got me a great deal and he was bilingual so he was able to communicate with my mom well. He personally took great care of me and was very knowledgeable about all the functions of the car. I even called back afterwards with questions regarding my car and he was very helpful and patient. Thank you for helping me choose out my first car. I love it! (and so do my friends).
Victoria Duran 2 Year(s) Old (does not count toward dealer score)
Nick Arellano was a great salesman. He took his time to explain every detail about the Scion tC I was about to test drive. He was very knowledgeable & I would refer new customers to him!
Puente Hills Toyota is rated #1 in my book & I would also refer new clients here because my experience was a good one!
Manny Sagastume the sales manager was also very helpful and very knowledgeable.
sam yem 2 Year(s) Old (does not count toward dealer score)
Puente Hills Scion was a great place to buy our first car. From the moment we in they greeted us well and were very helpful... overall great service. We brought our one year old babygirl and it was great they set us up in a theatre they have and she watched Toy Story. It was great!
They gave us a great price and our sales associate Kris Willians was excellent, we would recommended everyone to P.Hills Scion.
This was our first car and we always thought buying a new car would be strenuous but not here!!!!!!
Thank you for the great service & the complimentary keychain.
-new Scion owner
Janie Jimenez 2 Year(s) Old (does not count toward dealer score)
The attention they gave me at the Puente Hills Toyota was perfect. They made it easy for me to choose the scion xA. The person that attended me, Isidro Ortega, was excellent. The offer he gave me was something I thought was good. So far I feel that I got a great deal with it. Thanks for everything and hopefully in the future I'll buy more cars from Toyota.
Cristina Graciano 2 Year(s) Old (does not count toward dealer score)
Before coming here, I went to elsewhere and they only had one associate working on selling Scions with too many customers. I had a person show me the car there that didn't know many things about the car in the first place. Then I decided to go to Puente Hills Toyota and they had wonderful service. They showed me the car and showed me all the features. Nick and Manny were very helpful with me being a first time buyer. I loved that they had many colors to choose from.
Justin Tow 2 Year(s) Old (does not count toward dealer score)
I wanted to buy a new car because my old car was %$%& so I looked for a dealer and found this place, Puente Hills Toyota. They were really nice and friendly. They felt like a friend and I felt just like I was home. This was my first time buying a car, so they are really great.
ashlie harder 2 Year(s) Old (does not count toward dealer score)
FROM THE BEGINNING I HAVE BEEN DEALING WITH ANTHONY, HE IS A VERY NICE GUY AND HAS BEEN SO MUCH HELP!!! I HAVE HAD NOTHING BUT GREAT CUSTOMER SERVICE FROM EVERYONE. THEIR DEALERSHIP IS VERY BIG AND NICE. THEY HAD A LOT OF SCION TC'S IN STOCK AND I HAD MY PICK. I WAS VERY HAPPY WITH MY EXPERIENCE AT PUENTE HILLS FOR MY FIRST TIME BUYING A CAR. THANKS FOR ALL YOUR HELP AND DON'T FORGET TO ASK FOR ANTHONY!!!! :)
ashlie harder 2 Year(s) Old (does not count toward dealer score)
From the beginning I have been dealing with Anthony. He is a very nice guy and has been so much help. I have had nothing but great customer service from everyone.
Their dealership is very large and nicely appointed. They had a lot of Scion tCs in stock and I had my pick. I was very happy with the experience, it was my first time buying a car.
Thanks for all the help and don't forget to ask for Anthony!
Cesar Corona 3 Year(s) Old (does not count toward dealer score)
Inventory was low, but they did have what I wanted, except the rims, which were very expensive (after market). I did not have a traded in, but I did have a lot to put down. The payments after that were ridiculous; I plan to pay off with in the year, but if I didn’t I would have to pay close to $16000.00 for a $9000.00 loan. The salesmen, Sim Luu, was very helpful (5-Stars for him). The manager was rude, and was looking at the Lakers game instead of helping me out during negotiations (thats why I gave it 4-stars). But what can we say, it’s a dealership!
James Fierro 3 Year(s) Old (does not count toward dealer score)
I purchased my xB on a Sunday. I was looking for a base model with automatic transmission. I got what I wanted plus a premium sound system. I am very happy with my purchase. Salesperson was excellent - honest and sincere. The dealership has a cafe, and wifi internet, a cool place to hang out while your vehicle is being serviced.
luis aranibar 3 Year(s) Old (does not count toward dealer score)
Last night I wat not reallly planning to purchase a car but I decided to go along and see what was out there. My dream car has always been the Scion tC and my parents have always bought cars from Puente Hills Toyota so I knew I had to go there for my Scion. After all the generous and exciting conversations we were having, I had to get this car. By the end of the night I drove away with the car of my dreams.
Thanks Sim Luu, Manny, and Puente Hills Ppls =) You Guys Are Awesome!
Brad Voss 3 Year(s) Old (does not count toward dealer score)
I purchased my xB from Tom at Puente Hills Scion. The process was easy and straightforward. When I came in to buy a car I was looking at a Yaris but I did not fit well in it. I needed something that would fit my budget and size. That is when Tom introduce me to the Scion xB.
I would recommend you go see Tom if you need a car.
Shirley Anderson 3 Year(s) Old (does not count toward dealer score)
My overall experience was very positive. Lance Kajiwara was very helpful and seemed to truly want my business. He did everything he could do get me the best deal. I felt that I was dealt with honestly and I do appreciate that. He was knowledgeable and answered all my questions.
All the staff was very pleasant. The facility is beautiful, and there was a large inventory of cars available.
I would recommend the dealership to my friends and would definitely do business here again.
David Tang 3 Year(s) Old (does not count toward dealer score)
It was the first time in my life ever to step in to a dealership to purchase my own brand new vehicle, so I was kind of nervous. But right when I stepped into the lot, I was greeted and shown around. I was also surprised at how much knowledge the car salesman, Sim Luu, knew about each car he showed me. Finally, I got to the xB and thought to myself, "This is the one I want".
Mark Ratana 3 Year(s) Old (does not count toward dealer score)
Today when I walked into Puente Hills Toyota and Scion the process of the purchase of my tC was very pleasant and easy. I would recommend everyone who wants to buy a Scion to come here. Felix and Manny were very nice and really helpful.
Eric Martinez 3 Year(s) Old (does not count toward dealer score)
Overall experience was great, Friendly staff, nice clean environment. Came into dealer by referral from a friend who sent me over to Kristin. Came in to the dealer looking for a Tundra and ended up walking out with the Scion tC.
Karina Madrid 3 Year(s) Old (does not count toward dealer score)
Sim Luu helped me out when getting my car. He gave me all the info that I needed to make this fast and easy. He was very respectful and helpful. There aren't many cars sales men like him.... Thank you!!!
cathylee 3 Year(s) Old (does not count toward dealer score)
My first time at the dealership I didn't know what to expect but the employees were very helpful. Diane was my sales associate and was very sweet and understanding. Candie, my finance manager, was also very friendly and made me feel very comfortable during my visit. These were 2 very awesome people and I am very happy about my new Scion tC. Everything was great and I am a very happy customer.
Brenda 3 Year(s) Old (does not count toward dealer score)
I really enjoyed the service and the variety of vehicles. Chris, our salesman, was very informative and helpful in our buying. Prior to coming to Puente HIlls Scion I went to Claremont Toyota and I was not satisfied with their overall service.
Erik 3 Year(s) Old (does not count toward dealer score)
Well, my experience at the Scion dealership was a good one and very helpful. My salesman Chris was great and helpful with the purchase. Glen in finance made the process quick and easy. I would recommend coming to the Puente Hills Scion
Shawna Riggio 3 Year(s) Old (does not count toward dealer score)
I had an amazing experience with Puente Hills Toyota! Kru Hicks was more than helpful. He took the time to explain every detail and made sure every question was answered. He even stayed a great deal longer than what was required of him. I couldn't have asked for a better guy to assist me with my car purchase. I'm excited about my new Scion xA. Kru Hicks made it a pleasant, enjoyable and fun experience for me!
P.S I loved the shades. :)
toshi higa 3 Year(s) Old (does not count toward dealer score)
I went to different car dealerships in search for a car that would accomodate my traveling experiences and regular drives, and I wasn't getting anywhere until I arrived at Puente Hills Scion/Toyota. I was treated with outstanding customer service. I was never really a fan of the Scion xBs, mainly because i didn't know much about them, and I created assumptions about them, but after arriving at the dealership and being greeted with such care, I was immediately hooked on the car. The salesman, Sim Luu, did a great job on explaining the car's ammenities, and also helped me deal with the car financially. I learned that the Scion xB had more to offer than I thought, and I wouldn't have figured that out if Sim Luu didn't provide the service that he did. Overall, my car is running smoothly, my experience with Puente Hills Scion/Toyota was wonderful, and I will be dealing with them for more business in the future.
john gandara 3 Year(s) Old (does not count toward dealer score)
I was a bit apprehensive about buying my first car but the staff was extremely nice and helpful. I had a great experience here at Puente Hills Scion. I got the car that I wanted at a really good price. They did everything in their power to make me happy.
Helen Tsaur 3 Year(s) Old (does not count toward dealer score)
I am very impressed with this dealership. My husband bought a car here 6 years ago and the customer service is still fantastic. It was a very relaxed environment. I did not feel pressured to purchase anything. I will definitely recommend this dealership to my friends and family. I am very satisfied with my overall experience.
Dan Diaz was my wonderful, very attentive, and helpful sales consultant. My buying experience here @ Puente Hills was excellent. I went in not expecting to drive out with a purchase and low and behold Dan made it happen with the help of Jae Lee. Jae Lee was also very friendly and informative. Thank you.
corie sims 3 Year(s) Old (does not count toward dealer score)
Neal provided a great professional service. I would definitely recommend him as well as Puente Hills Toyota. I know many people who are interested in buying a new car, and I will absolutely let my friends and co-workers know about the positive experience provided to me by Neil, and the Toyota dealership.
Bill 3 Year(s) Old (does not count toward dealer score)
I went to Puente Hills Scion and expected to get the same run around that I was getting at other dealerships. Fortunately for me, I met Chris. He helped me find the exact xB that I was looking for. I am very happy in my new "toaster" and I would recommend seeing Chris if you are looking for a Scion.
Monique 3 Year(s) Old (does not count toward dealer score)
Everyone was very helpful and pleasant. I dealt with salesperson, Diane, and also Mo and Candie. All were not only very knowledgeable but also understanding and attentive to my specific situation. Thank you all, you were great.
Cora 3 Year(s) Old (does not count toward dealer score)
Diane was very helpful and helped me get the tC that I wanted. The process went very smoothly and they worked hard to get me into my new car and on my way. If you are looking for a Scion, I would recommend you see Diane and come to Puente Hills Scion. They will help you find exactly what you want.
Efrain Flores 3 Year(s) Old (does not count toward dealer score)
I just purchased a Scion tC from Tom. I would strongly recommend you to come see Tom. This was my first time purchasing a car and he was not pushy. I will be bringing my girlfriend in to see Tom as well. My father has purchased 3 cars from Puente Hills Toyota & Scion and I can see why.
Larry 3 Year(s) Old (does not count toward dealer score)
Just bought my new Scion xB from Puente Hills Toyota. They had very good customer service and very nice people. Sim Luu was very helpful and a nice salesman. He is also quick and gets to the point with no hassle.
shawn zierold 3 Year(s) Old (does not count toward dealer score)
Anthony Valdez was verrrrry helpful and was the one that made the deal right! He seemed knowledgeable and created a good sales environment.
Jerry 3 Year(s) Old (does not count toward dealer score)
I got my cool new Scion xB from Chris at Puente Hills Toyota!!! Now I am cruising around and I get noticed by everyone. If you want to get a Scion and you want to make it easy, go see Chris because he will take care of you!!
brendon 3 Year(s) Old (does not count toward dealer score)
Best service in town. They will do anything to satisfy a customer, I really recommend anyone who wants to buy a Scion to look for Sim Luu, a great guy. He's quick and to the point, no BS. So if you hate waiting, he is the man you would want to see.
Michele Vollmar 3 Year(s) Old (does not count toward dealer score)
I purchased a white Scion xA with the iPod capable stereo. The salesperson Sim Luu was very knowledgeable and helpful. He guided us through the purchasing process. Sim was able to answer all our questions about financing & pricing. He was very friendly and polite. Sim held the car for me while I went out of town for 3 days. When I returned he had the car washed a second time before I picked it up. I hope the service is as nice as the sales experience. Overall, I rate the Scion xA and the dealer very highly. I researched about 10 cars before my purchase. The Scion line offered the most features for the price and the salesperson was great.
York Yeh 3 Year(s) Old (does not count toward dealer score)
Today was my big day to walk into a scion dealership..
There is a salesman named Chris .. he showed me the Scion xB that I want and have a test drive w/ me after. We chose the car we want but my parents speak in Chinese so we asked for a sales person that speaks in Chinese and Sim Luu shows up. They both are very nice sales people .. if you want to buy a car for sure buy it from them.. they got me a dark blue Scion xB and w/ all the items I need. I give them two thumbs up.. great work to get me my Scion .. thanks and good luck on your work - hope you guys sell more Scions.
Jennie Mello 3 Year(s) Old (does not count toward dealer score)
I have had a great experience getting my 1st new car! Thanks to Chris, Matz, and Glenn Kuraoka. If you want great service talk to these men. My car is beautiful fun to drive and gets great gas mileage! Toaster box cars RuLE!
Megan 3 Year(s) Old (does not count toward dealer score)
The first time I went was to test drive an xB I thought the salesman was very unhelpful and not all that truthful. What he told me contradicted a lot of the information I got from scion.com, like he insisted that the xB didn't come in Shadow Mica. When I decided to get the xA instead, I went back to Puente Hills and we were helped by Chris and Candie. Chris was extremely helpful and knowledgeable. I was really glad he was helping us instead of that other guy. Candie was also extremely knowledgable and explained everything really thoroughly. My only two complaints are that there were only 3 colors and 5 xAs total to choose from (I ended up getting my third choice color, since that was all they had), and that it took a reeeeeally long time for everything to get done. I think we were there for over three hours total, even though we decided to buy the car within 20 minutes. Maybe that's normal (this is my first car) but it seemed long. Other than that my experience was great!
fxmldr1121 (0) 3 Year(s) Old (does not count toward dealer score)
They were very professional and helpful, and they also had excellent customer service. I couldn't be happier thanks to Sim Luu at Puente Hills Toyota. I will gladly be returning to him in purchasing future cars.
Mike 3 Year(s) Old (does not count toward dealer score)
I dealt with Tom and he was really great!!!! He answered all of my questions and made the whole process go quickly and smoothly. I would definitely recommend this dealership, and Tom in particular, when you are considering a Scion or a new vehicle in general.
Marissa 3 Year(s) Old (does not count toward dealer score)
Toyota Scion of Puente Hills has great costumer service! The person in charge who provided us assistance was very informative, helpful and very friendly. The delivery date as discussed was prompt and updated us frequently about the arrival. I give Toyota Scion of Puente Hills two thumbs up!!! Special thanks to Kristin for providing excellent costumer service!
Mary Calacsan 3 Year(s) Old (does not count toward dealer score)
TSESHANI and TSOWI were excellent dealers! They're attitude was both impressive and enthusiastic. I was able to get the deal I wanted on my car and it's all because of them. THANKS GUYS! You both make an excellent team.
Joyce Cabradilla 3 Year(s) Old (does not count toward dealer score)
Once I walked onto the dealership floor Tseshani and Tsowi were ready and willing to help me find my dream car. In a matter of minutes, I found the car and was completely satisfied with and was out the door with my brand new TC same day!!! Thank you Tseshani and Tsowi for the all your help. I couldn't have found what I was looking for without the two of you!
David Keppel 4 Year(s) Old (does not count toward dealer score)
When I first arrived, I was told over the phone that they had a white scion tc in stock. It was sold before I arrived, so our sales man Mark Montoya checked what was still in stock and had one that my wife and I really liked. Mark was very knowledgeable of the features on the car, and answered all questions we had for him. Financing was quick and easy, and I am very happy with the overall experience at Puente Hill Toyota/Scion.
Chfis 4 Year(s) Old (does not count toward dealer score)
This was a very good experience. They were the only dealer in the area that had TC's in stock and worked very hard to make a good deal. Sim was great!
Lots of people seem to be complaining about them adding on the rims and stuff. Through my research, most of the dealers around town do that. There might be one or two with very few options added but that's just blind luck. If you want to drive off the lot like me and get the color you want, then you have to make that decision.
veronica sanchez 4 Year(s) Old (does not count toward dealer score)
Well I was very happy with the start of this all! He only saw to my needs and didn’t try to give me things I didn’t want. He always kept me up to speed with what cars the dealership was receiving. Jae lee was great as well; he explained all my financing options and didn’t force me into either one. I felt in complete control of my first car purchase. I know I got the best deal and they worked with me to get it too. THANKS! =)
Hugo Chavez 4 Year(s) Old (does not count toward dealer score)
Puente Hills Scion is the truly best dealer ship I have been to. My sales Person Mark Montya was the best and incredibly understanding to my situation. The scion I bought was for my wife and it had to be an absolute surprise, the scion staff at lapuente was incredibly accommodating to this special circumstance and for that I am truly grateful and appreciative. They are awesome!!!!!
veronica 4 Year(s) Old (does not count toward dealer score)
Thank you Tseshani and Juan for everything!!! They were very helpful with the purchase of my xB. They had way more tCs than xBs (sorry guys) but everything else was wonderful. Thanks as well to Candie for taking care of my paperwork. The entire staff at Puente Hills was wonderful!
laura 4 Year(s) Old (does not count toward dealer score)
You have to go to Puente Hills for a tC! They have a ton to choose from. I wanted the silver, but the light blue was so much prettier. The Scion Director is very polite and was very helpful. Everyone was very nice even though it was extremely busy.
Laura
Richard 4 Year(s) Old (does not count toward dealer score)
IF you decide to shop at this dealership - ask one very important question before you go to the dealership. How is the vehicle equipped? I neglected to ask, and wasted my time visiting the dealership. When I arrived, there was a row of Scions for sale at the front of the dealership - and nearly every one of them (~75%) was fitted with aftermarket rims at a cost of between $1,800 and $2,800 per car! That's 10% to 15% of the asking price! When I asked about getting a Scion with the standard wheels, I was told that I would have to wait for one to arrive in the allocation - and that removing the aftermarket rims would constitute "negotiation", thus breaking the Scion Promise. Hmmm.... didn't they break the Scion Promise by not letting me choose the rims in the first place?
Anyways, I purchased a tC at another local dealer hours later. Paid sticker for the car and got the options (including the rims) that I wanted - not some rip-off aftermarket set that the dealer added to gouge me.
GUADALUPE RAMIREZ 4 Year(s) Old (does not count toward dealer score)
My experience at Puente Hills Toyota was very good. Trina my sales associate was very helpful to me on showing me all the great features that the Scion tC has to offer. I test drove a few cars but I was more comfortable with the tC. Actually Trina made the tC sound the best.
Toby J Love 4 Year(s) Old (does not count toward dealer score)
The dealership was great and the dealer Isidro Ortega and Jae Lee in finance went out of their way so I could have my new XA thanks! I enjoyed my time there the staff is great so I will most assuredly tell all how great this place is and how fun the car is!!
Thank you,
Toby J Love
WENJU TSAI 4 Year(s) Old (does not count toward dealer score)
The staff’s attitudes are nice. I did the test drive in around 10 minutes and to feel the car. It was a good experience; however, it takes a while to do all the paperwork. If we could have some free drinks while we’re waiting, that would be better.
Judy Guerrero 4 Year(s) Old (does not count toward dealer score)
I had a very good experience at Puente Hills Toyota. I am very impressed with the car and how well I was treated. Things did not go as planned at first but after talking to the right people we were able to compormise and resolve everything.
Gabriela Huerta 4 Year(s) Old (does not count toward dealer score)
Everyone in the dealer was very nice and very inviting. They took their time and explained everything. Mark Montoya was helpful and made my shopping experience fun. Tseshani is very knowledgeable and sweet.
MARIO ESQUEDA 4 Year(s) Old (does not count toward dealer score)
I was very pleased with the service from Trina Beavers. She helped me to get my payment to a comfortable amount. This purchase was a surprise gift to my wife and I know she will be surprised and I am happy as well. Both Trina and Dexter Winans are great salespersons and I would return to purchase from them and/or recommend them both friends and relatives.
Linda A. Carrasco 4 Year(s) Old (does not count toward dealer score)
My daughter and I were very impressed with the service Nick and Trina gave us. I had 5 other dealerships looking for a white Scion and Nick checked right away and we were on our way to the dealership. Since we knew exactly what we wanted to purchase. He showed us the vehicle we took it for a test drive. We are very happy so far and Trina made the experience with financing painless. Thank you - to be honest I dread having to negotiate for a new car. You made a young lady so very happy...
Thank you......
Vanessa 4 Year(s) Old (does not count toward dealer score)
My experience at the dealership was great! Kru Hicks was very friendly and knowledgeable. He answered all of my questions and made me feel comfortable. A good car salesman is hard to find but Kru went above and beyond for me. Thanks Kru, you’re the best!
Monqiue Hernandez 4 Year(s) Old (does not count toward dealer score)
First of all, this dealership is the most beautiful facility I've ever seen. I had been looking all over for the TC and everybody either had one maybe two TCs, most of the time none. This place had 9 lined up ready for sale and they had the exact color I wanted. Mark made everything so simple and was a really nice guy. If you ever want a Scion give him or Tseshani, their director, a call. They'll take awesome care of you over there.
Abbott W. 4 Year(s) Old (does not count toward dealer score)
Seeing that this dealership was very close to where I lived, and that it has a good rating, I proceeded to contact their internet department when I was looking for my Scion xB. Ryan Hone replied to me almost immediately. I told him the car that I was looking for, however, they did not have the specific configuration I was looking for in stock (hence the lowered inventory rating). Ryan, however, was very professional and kept me up to date via emails of their current inventory, and when the car I was looking for arrived, he emailed me saying that it would arrive in a day or 2. When it did actually arrive, he called me, I went to the dealership to examine the vehicle, and it was exactly as he described. I'm very satisfied with this experience, and Ryan was very helpful throughout the entire process. Definitely email them and ask for Ryan, he knows what he is doing. Thanks!
lori 4 Year(s) Old (does not count toward dealer score)
I just bought my new tC from Tseshani and Mark Montoya. The dealership is great and they were very helpful. I did have to wait a while to do my paperwork, but it was worth it. I am very happy and everyone there was so nice. Please visit them for anything regarding Scion.
jessica 4 Year(s) Old (does not count toward dealer score)
I bought my xB from Tseshani and Ryan at Puente Hills. They were great. I only had to wait a week to get my car in. They were wonderful and very helpful. I will have all of my friends go see them!
Andre MMM... 4 Year(s) Old (does not count toward dealer score)
Puente Hills Scion is the place to go, if you want a Scion. It took me 2 months just to find a dealership that sold a tC that I wanted and could afford. You need to be quick on your choice because they sell fast. Sim Luu helped me with my decision.
Thanks! Sim Luu
Suzanne 4 Year(s) Old (does not count toward dealer score)
This was the easiest thing to do ever. It was no stress and Tseshani was willing to work with us till we could all be happy and leave satisfied. I got free trip to Vegas and some free oil changes a full tank. What else could you ask for. Enrique was also very nice and helpful. I wish however rims and tires were optional. They do look better then stock though. Look forward to commuting in my new xB. So Thanks for being so helpful and friendly. This is my first new car.
fleetparadox (0) 4 Year(s) Old (does not count toward dealer score)
After calling around for several days, Scion of Puente Hills informed me they had the White TC I wanted. When I asked about options, they listed all the standard options and said 17" rims. I asked if they were the stock and the dealer said YES they are stock. So I immediately drove there (45 min away) at 8pm. Upon getting there I saw the white TC had DEALER installed Chrome rims for an extra $2000. I asked if they could be removed and they proceeded to try to sell me other TCs with the same Dealer Chrome rims ... It was ridiculous. When they learned I didn't want chrome rims, they just stopped talking to me. EVERY TC they had in stock had the hideous $2000 rims that were installed by Puente Hills.
Graciela Tavares 4 Year(s) Old (does not count toward dealer score)
Customer service by our sales representative was very courteous. After having visited two other Toyota Dealers with no Scion inventory on hand it was nice to find at least one car at Puente Hills Toyota.
The car is great and we think it's going to be a very good purchase.
The process of buying a car always seems to take too long which is in no way a bad mark for Puente Hills Toyota today.
maria mendoza 4 Year(s) Old (does not count toward dealer score)
My experience at Puente Hills Scion was great one and I would recommend the dealership and its staff to all of my friends and family. They made it really fun and easy especially the sales person and the finance manager was great.
tikbhoy (11) 4 Year(s) Old (does not count toward dealer score)
Its been a little over three months since I bought the car. I wasn-t supposed to buy it there but since Claremont didn't have what I wanted I ended up at Puente Hills. I dealt with Dexter and it was a straightforward sale. I wanted it with no dealer added options. I got a BCP w/ side SRS.
I knew my credit was well above 700+, I was signing up for the sign'n'drive program but my only complaint was for the sneaky credit manager who stacked a $3500 extended warranty/GAP without letting me know. I asked why my monthly was so much when i was getting tier1 APR, all he said was its based on the MSRP+taxes+etc = .
I dint really find out about the stacked add-ons later on with the finance manager when he was trying hard to down sell me and offer me cheaper warranties that would make it seem like I saved money since my payments went down.
Overall, I knew what was going on. Just make sure you are attentive and know whats going on! Business is business and everybody is out there to make a buck.
Tamara 4 Year(s) Old (does not count toward dealer score)
The car I purchased is great! The salesman Michael Bobadilla was very helpful and informing. He made me feel comfortable about my purchase. I've wanted this car since it first came out and am very pleased and happy about my first buying expericence with Puente Hills Toyota.
mark 4 Year(s) Old (does not count toward dealer score)
I bought my new tC from Mark. He was super fly TNT!!! He was helpful and did everything for me. They have a set up where one dude does everything with you. It is cool. The store is sweet and the guys in the Scion department are all pretty cool guys. hit em up!!!!!
thanks Mark!
Mark C.
George Valenzuela 4 Year(s) Old (does not count toward dealer score)
Ther were very informative on the Scion tC. Had all my questions answered they were Great. They were not pushy at all in making my purchase. I will buy my next car at Puente Hill Scion. Sales guys were Great.
KurumaBB 4 Year(s) Old (does not count toward dealer score)
I had a very good experience with Puent Hills Scion. Although the stock of Scions was a little low at the time (the xb and tC models were selling very well) the service was excellent. The sales guy, Bun Kuo was very helpful. he answered any questions I had about the cars and basically said that the best way to find out about the car is to take it for a drive. The test drive was very good, and answered the questions I had. This is a great dealership, I would definately recommend it.
Rinda Holt 4 Year(s) Old (does not count toward dealer score)
Your servide was excellent. I did not plan on purchasing a vehicle and you provided an excellent demonstration, immediately got me on the road with a test drive, and were quick and efficient in obtaining my financing. I appreciate that the service was friendly and quick. This is the fastest service I have ever had a car dealer! THANKS
Frank 4 Year(s) Old (does not count toward dealer score)
Thank you for your salesman Tseshani Reed. I am a customer service manager and I know quality people when I see them. I was almost about to purchase a vehicle from another dealer when Tseshani came through an made everything happen. I was not expecting anything when I walked through your doors on Saturday. They just wanted to reinspect my Scion xb for a trade-in value. To my surprise, the vehicle I wanted had already been ordered and clearing factory inspection at Puente Hills Scion. This is something no other dealer had done. Tseshani helped get everything moving right away and made everything easy. Teshanis was recommended by Carol Rhoden after a very negative experiance with a sales manager here. This was my third visit here and Tseshani has restored my faith in Puente Hills Scion.
-Frank Larramendi
ANA RUBALCAVA 4 Year(s) Old (does not count toward dealer score)
I loved it here! Everyone here just seems like one big family willing to give me the payment I was looking for. I bought my car from Manny Gomez and Kru Hicks, who were extremely helpful! They were attentive to my every need. They even bought me drinks from the little cafe. I loved it here and I do recomment this dealership to everyone!!
kristine 4 Year(s) Old (does not count toward dealer score)
I really enjoyed my visit at Puenta Hills Toyota/Scion because they attended to my needs and since I was a first time car buyer they answered all my questions. There salespersons were very nice especially Kru, he gave me a good deal and made sure I made the right decision. I am very happy with my new car and the way everyone at the dealership treated me. I recommended all my family and friends to visit because they will be very well taken care of.
sam 4 Year(s) Old (does not count toward dealer score)
the guys at Puente Hills were cool people. The knew a lot about the tC. They went over everything I already knew, but it was nice to have a salesman that knows the car they are selling. Tseshani and Ryan are cool. Ryan did most of the work, but they were both cool guys. I guess they help each other. They will treat you right. Go see them.
sam
epage2 (0) 4 Year(s) Old (does not count toward dealer score)
This was the first scion dealership I went to looking for either an xA or a tC. I was helped by a cool guy named Kru. He was extremely helpful and knowledgeable about the cars. I was very impressed by his helpful attitude which continued days after my visit. However, I was extremely dis- satisfied by the selection of scions. I saw at most, two xA's and four tC's. They didn't have the white tC that I was looking for (they had put $2000 leather and rims on the car, which I could find elsewhere for a much better price) nor did they have the xA with side airbags. Even more disappointing, they said they couldn't order the vehicles. I was really looking forward to purchasing my car that days, but due to their lack of inventory, I had to look at Longo Toyota. Althogh Kru was an excellent salesman, the dealership needs to work on it's inventory as a whole if they want my business!
hannah banana 4 Year(s) Old (does not count toward dealer score)
Zay Shane and Ryan Hone were great! Ryan showed me everything on the car. Then Zay met us and said they would make sure that Ryan would take care of everything for me. He did. They really made me feel special. I was nervous about buying a car as a young woman, but the gentlemen at Puente Hills were great! Thank you both for making a customer feel like an important person.
Miss HB
Val 4 Year(s) Old (does not count toward dealer score)
Julie was extremely helpful and nice. I could tell that she knew her product well and did not hesitate to provide us with all the helpful information we needed. Julie has definitely earned my entire families business when it comes to our vehicles.
sam 4 Year(s) Old (does not count toward dealer score)
We got a tC last week from Tseshani and Kristin. Kristin was great and very helpful. I never bought a car like that before. I know the Scion is supposed to be "no hassle" and these two made sure of that. Even the paperwork went smooth. Tseshani actually gave me a call today to see how everything went. That is how to treat a customer! Thanks Kristin. Thanks Tseshani.
bud 4 Year(s) Old (does not count toward dealer score)
The guy with the weird name called me up. They got my car. I went in and picked it up and everything was as easy as he said it would be. That is what it is all about. Just go ask for the guy with the weird name and tell him Bud sent you!
sam 4 Year(s) Old (does not count toward dealer score)
My brother and I bought a tC this weekend from Ryan and Tseshani. Cool guys. Very helpful. I already knew everything about the tC, but it was nice to meet a salesman that knows what they are selling. Go see these guys. They are at Puente Hills.
Andrea Ramos 4 Year(s) Old (does not count toward dealer score)
Where should I begin....
First I woould like to say that I would never had made it to Puente Hills Scion without Mark Montoya.
I have been in love with this car from the beginning.
Once contacted by Mark, he gave me facts and details about the car I would have never known to ask about.
I knew I had to come and get my first new car ever... from Mark.
The whole experience has been an amazing one! I would highly recommend Mark Montoya to anyone I come in contact with interested in buying a new car.
The staff and environment are top notch.
Congratulations to Toyota/Scion for such great Internet Sales and Finance Team.
Thank you very much!!!
I had a wonderful experience with everyone at this dealership, especially my salesperson Mark Montoya. He was great. He was very well informed, understanding, and patient for all of my questions. I will definitely return for my next auto purchase.
Bud 4 Year(s) Old (does not count toward dealer score)
I went in to buy a tC this weekend. They didn't have what I want, but the guys were cool. The guy with the weird name knows everything about Scion. Ask him for anything. He is the director or manager or something. They are cool people.Check em out.
jeannie 4 Year(s) Old (does not count toward dealer score)
I went in to look for an xB for my daughter. Ryan helped me and showed us the car. I really didn't know much about the Scion, but Ryan was very informative. He even showed my daughter how to change the color of the stereo. He was very nice and made everything very easy for us. Thanks Ryan.
Queen Sabrina 4 Year(s) Old (does not count toward dealer score)
I bought a scion tC from Enrique & tseshani, they where extremely helpful and polite, I had the best time buying a car they actually made it fun, they knew everything about the car and took time to show me all around there store, if you ever need a scion go see them!!!!!!!!!!!!!!!!!!!!
mformales (0) 4 Year(s) Old (does not count toward dealer score)
I was pretty impressed with this place when I walked in. I had spoken with Mark, the internet sales guy before and he was there to meet me at the door when I pulled up onto the property. Everything was as he said and it was no problem getting along with him. He's a very nice guy, easy to talk to and stuff. Anyway, got the car ... happy with it ... and the finance guys are easy to get along with as well. Probably my best car shopping experience ever ...
Adrian 4 Year(s) Old (does not count toward dealer score)
I went to puente hills looking for a corolla and fell in love with the xA. Ryan Hone and Kru helped me out so much that I can't wait to buy my scion xA from them. I went to the vw dealership next door and walked out after waiting 10 minutes for someone to ask me what I wanted? Before I even got out of the car at puente hills someone was opening the door for me. I liked the relaxed atmosphere and the knowledge of the scions that Kru had. Although the release series xA that I wanted was sold they are still helping me track one down. If not I will be getting a regular xA from them. I come from a long line of ford guys in a ford family and I think I am ready for the switch. Go to puente hills if you want a quality customer service that you can rely on. And if you want to be treated right...go see Kru and Ryan. They helped me out and made me feel at home and I know they will do the same for you too!
katt (11) 4 Year(s) Old (does not count toward dealer score)
I'd been looking for an xA for a while when I called Puente Hills and one of the sales guy, Ben Kuo told me he'd help me look for the car. He pulled through wonderfully and got me the exact car I wanted within a week or two. He followed my situation throughout that time period and even went and picked up the car himself for me. The purchase was relatively painless, we drove away in the new car within 2 hours. Ben Kuo is a good guy. Look for him when you go to Puente.
My only complaint was dealing with another sales person, Mike. He tricked me to the dealership with false promises, pushed me to buy a car I didn't want and developed a bad attitude when I left. He called me the day after I got the car from Ben and when I told him I already had one, he became EXTREMELY rude and hung up on me. He then proceeded to call me EVEN MORE throughout the day even though there was no reason to. All together I got at LEAST 20 calls from him. Dealing with him has made a decent experience, horrible.
Ken 4 Year(s) Old (does not count toward dealer score)
This Scion dealer was the worst. I was car shopping and I had gone to three Toyota/Scion dealers on Sunday. Puente Hills gave us bad service, really bad attitude and even told us all scion cars does not come standard any more. They told us we cannot chose the color and we have to buy the car with all the options they installed that are not even toyota certified which mean the warrentee is void the moment you sign the contract. When I as them questions about the car, they had no knowledge of the tc and even try to sell was the toyota celica when I wanted the Scion tc. They were saying that the celica was a better sports car and gave me an look like I dont know anything. They wanted $3,000 more for rims and some mod tail-lights that doesn't even look good. If I wanted to change the look of the car, I do it outside with things that I like. Don't go to Puente Hills, go to Longo or even Wonders because they have better service and try to help you to get the car you want.
Zahra 4 Year(s) Old (does not count toward dealer score)
I just bought a Scion tC from Puente in the beginning of February, and I was very impressed with the facility set-up of the dealership. They basically had something for everybody. If you were waiting for something there was internet set-up and a play room for the kids, also a movie theater. However, I had to come back because they didnt have enough tC's on the lot and they had to have one on the lot at all times. I understood that since it is a new car and they have to show it off to people. However, I dont think that Puente Hills should force rims on anyone if they want to sell with the rims thats fine but they should give people the option of taking them off. ESPECIALLY people like me who drive recklessly and have no intention of paying $300 every other month to get them fixed. Some people just dont like rims and they should take that into consideration. That was my only complaint. I even went in for my first oil change and it was cool they had a dj there playing music & having fun.
Willis (0) 4 Year(s) Old (does not count toward dealer score)
This dealership is right off the freeway, so I stopped in to drive an xB. I am going to buy one soon, maybe from Puente Hills.
The staff was friendly, and they had maybe 9 or 10 xB's in front.
(I did not notice the other models, they were not what I was looking for).
To agree with what was said in other reviews, yes, they did have overpriced rims on 1/2 to 1/2 of the xB's I saw. Probably half. I did not count. They prices ranged from a thousand to 3500 or so, as I recall.
I had read a couple of reviews mentioning this, so I asked the sales guy.
He said yes, manangement had them put rims on a good number of the cars.
But they do follow the pricing policy for the wheels as well (those wheels cost each person the same). And, if I told the sales guy which color I wanted, he would make sure to get one before the wheels were put on, if I was willing to wait.
(I am still shopping, deciding, convincing the wife we want an xB, etc..)
But I may buy from here.
They are a good dealer!
Tony Lin 4 Year(s) Old (does not count toward dealer score)
The NEW scion director contacted me and fixed the problems. GO Tseshani Reed. if you have problems, talk to Tseshani, he'll fix all the problems. He is probably the only person that cares.
He offered to fix my dents on the hood, gave me a free complimentary service, gave me my manuals, and gave me keychains and OBX accessories. Very good attitude and very helpful.
TALK TO TSESHANI FOR ANYTHING!!!
MadMax 4 Year(s) Old (does not count toward dealer score)
First off, I did not buy my new scion from this dealership. They were trying to rip me off by getting me to pay $319 a month for 72 months. And thats with a $3500 trade in. If you do the math that comes out to $22,968. If you add the trade in to that it comes out to $26,468. Thats over $10,000 over the sticker of a new xB. These guys are liars and I will never go back to them for ANYTHING. I suggest you do the same. They put rims on every xB they have in stock except for 1. They charge around $3,000 more for the car because of the rims, even though that they are cheap $1,000 rims. DONT GO TO PUENTE HILLS FOR ANYTHING!!!
taek (87) 4 Year(s) Old (does not count toward dealer score)
Tony Lin - rhot4ek@yahoo.com
They lied to me that my rims were nice and expensive, I found out they're heavier than stock, charged me 2500 for them and were actually 500. Gave me the car unalligned, gave me the car with 2 dents on the hood and refused to fix it. Didn't give me my first aid kit, or my car holder that has all the manuals and everything. Overfilled all the liquid in the car. Blew a flat tire a week after I got the car. I couldn't change wheels because it was an aftermarket tire and I needed a special adapter for it, thank God I have my own torque wrench and my friend has a set of adapters.
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