Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
jlee13 (0) 8 Months Old (does not count toward dealer score)
I recently purchased a 2008 Scion tC. Best car EVER!!! you really can't find a better deal out there. Omer did a great job showing me the car and made the transaction smooth and easy. THANKS OMER! He was very thorough about everything and if i had any questions he had all the answers. Thanks Toyota/Scion of Naperville. I will never buy a car from another dealership.
nightprowler (0) 2 Year(s) Old (does not count toward dealer score)
ok... so I went to several SCion dealers. I wanted a tC with the lower springs and ground effects. I went to 4 dealers and I got the same price on the car but everyone wanted more than 1083 for the ground effects kit. I called Omer @ SCion of Naperville at 9am and by 6pm I left with my flint mica tC with the ground effects kit and lower springs.
my parents have brought a Avalon and Camry with him since
Scion of Naperville, best Scion dealer ever.
mrakfromocca (0) 2 Year(s) Old (does not count toward dealer score)
After extensive research I bought my 08 xB from Scion of Naperville. The service was great, the vehicle is awesome , I would definitely recommend Scion of Naperville to all my friends. Thanks to OMER !!! and thanks to SCION for making a vehicle worth buying and a purchase process so easy even I could handle it :) VERY HAPPY CUSTOMER !!!!
danimal1000 (0) 2 Year(s) Old (does not count toward dealer score)
WOW couldn't be happier here. I just got my self a new 08 tc from here at scion in naperville this guy omer helped me out with me getting the tc and its everything i wanted in a car. omer was great he kept me posted on everything and was bending backwards to make the deal for me. if you ever read this and you're thinking of getting a scion then go to the naperville dealer if you're close to it. if you have to go somewhere else then you're going to miss out on the two great guys in the scion dealership. thank you omer for your help thank everyone at the dealership.
Allison stingley 2 Year(s) Old (does not count toward dealer score)
I've had my xB for a little over a week and couldn't be happier! I talked to a few different Scion dealers and ended up choosing Toyota of Naperville after speaking with Omer. He was totally helpful, honest, patient, and really cared about my experience buying the car. After I placed my order, he kept me updated on when I'd be receiving my car, as well as checking to see if I had any questions after I had it. When I went to pick up the car, Omer went through the whole car again to show me all of the options I choose and to remind me how to fold down the seats.
I choose Toyota Naperville because Omer seemed nice when we spoke via email. I would recommend both the dealership and Omer to anyone looking to buy a car. I don't have a single complaint!
THANK YOU OMER!!
jridens (0) 3 Year(s) Old (does not count toward dealer score)
I dealt with Omer in the purchase of my Scion xA. Omer really was first class when it comes to customer service in everything from getting my purchase in line to even getting me a soda when I arrived. He made the experience very enjoyable and very stress free. He is a great guy to work with. He is honest, personable, and really cares about his customers. I would definitely purchase another car from him.
Jon – xA owner
Brett 3 Year(s) Old (does not count toward dealer score)
This was the easiest car buying experience I have had. Omer and Ben could not have done anything to help serve me better. They were always available whenever I bothered them, whether it was to just talk, to come in and test drive the car, or to stop by to check out how the LED lights look in one of their cars. The car delivery was very fast, too. I would definitely recommend this dealership to anyone interested in Toyotas/Scions. My tC is awesome.
missmeghan3 (0) 3 Year(s) Old (does not count toward dealer score)
We just bought our new xB from Omer this weekend and everything went really smoothly. We got the car we wanted with no pressure. Omer was honest and very knowledgeable! It was the most pleasant car-buying experience I've ever had!
isustud11 (0) 3 Year(s) Old (does not count toward dealer score)
I really enjoyed buying my first car after college from Omer. He was great! I bought my tC back in May and he found the one I wanted right away. (Black Cherry manual!). I was so happy with everything he did for me and I love the car. Now I just want to really find out what more I can do with it. When it is time for a new car I'm going right back to Omer!! I recommend him for any and everything! Thanks Omer!
Tony
BlackSandPtC (18) 3 Year(s) Old (does not count toward dealer score)
My name is Ricky, I just received my tC today over at Naperville and Ben, who was my salesman, was a nice guy. He would check up on me to let me know what was going on with my car. He called me yesterday to let me know that my car has already arrived to the dealership and all they had to do was the PVI. if you guys plan to buy a Scion or a Toyota make sure you get Ben C. to help you out.
Jaimie 3 Year(s) Old (does not count toward dealer score)
I love this dealership... Omer is great. I love my brand new tC, and I love that I was allowed to make my own decision and wasn't forced to buy something I might regret later. The color and the transmission that I wanted wasn't in stock... most dealerships would try to sell me what they have in stock... but in this case I was able to order and was never pressured into buying a color I didn't want.
straitshots83 (0) 3 Year(s) Old (does not count toward dealer score)
Omer was a great salesman. My first impression was good and the transaction was awesome. I didn't feel once like Omer was trying to rip me off or just make a sale. I will definitely come back when the time comes for another car.
Boostin4hp 3 Year(s) Old (does not count toward dealer score)
Scion of Naperville had excellent customer service; I did not feel presured into anything. I had loads of questions and they were all answered professionally. I would recommend this dealership to anyone in the area. Even the manager (I believe his name is Omer) came over and tried to help out with the deal. A+ dealership!
Melissa Sue 3 Year(s) Old (does not count toward dealer score)
I just bought a Scion xB from Omer at Scion of Naperville. The first time I came to look at the car Omer was very helpful and pleasant and didn't have that fake "car-salesman-attitude" that I found to be a big turn-off at other car dealerships. I knew I wanted an xB and Omer's realistic, down-to-earth and friendly attitude was what really made the sale. Omer also helped me get the car with all the details that worked for me in one night so I wouldn't have to come back on another day. The only real fault I could find with the place was they only had one model in the color I wanted (blue onyx pearl), so initially that made me feel rushed into buying because I didn't want any other color, or I'd have to wait a few weeks for another blue one to come in if that one sold. But, again, Omer helped me take that blue xB home that night after we worked through my financing and options and in the end I didn't feel rushed at all, just very happy! Rudy Jones, the business manager, was also great!
schnez (0) 3 Year(s) Old (does not count toward dealer score)
Very good overall, the customer service is great. I got my car the way I wanted it and they provided great care to my situation as a student buying a car. They helped me out a lot and they showed me many options that I could have chosen. They distinguished themselves from other dealerships around the area.
skkbek (0) 3 Year(s) Old (does not count toward dealer score)
My name is Eileen Rogers, and Omer was extremely helpful in my purchase of the Scion XB. I went in on a Saturday to test drive the XB, and in a perfect world, I dreamed I would be able to drive home my car. Omer & Rudy made my dream come true.....Thanks Omer, you are a wonderful person, and also made me think so much better of CAR SALESMEN......yes, I am one of those people.....
Thanks again, Omer & Rudy you are the greatest!!!
Chris Anderson 3 Year(s) Old (does not count toward dealer score)
I always start my shopping online and then venture out into the real world. After identifying that I wanted to explore a Scion tC and a Honda Civic. After visiting nearly all of the dealerships in the southern suburbs, I was impressed with the selection. Having heard good things about Dan Wolf (who owns Scion/Toyota of Naperville) and reading the reviews here I decided to try this dealer.
Omer was extremely helpful and answered all of my questions and even showed me what the Civic had that the Scion didn't and vice versa. When I told him I was going to test drive a Civic, he encouraged me too. As you guessed it, I was back. Omer explained the entire Scion philosophy and concept and was no pressure. Fearing the Finance guy, I was pleasantly surprised that they didn't try and push unnecessary extras on me. Definitely a 5 star dealer.
uciltc (0) 4 Year(s) Old (does not count toward dealer score)
Omer was great and very helpful. First impressions made a big difference in the purchase of my tC. The product knowledge of Omer and staff was impressive and helpful. It was a very good experience dealing with Toyota of Naperville. I highly recommended.
Brittany Hoopes 4 Year(s) Old (does not count toward dealer score)
I have to say that Scion of naperville is the best dealership to get a car, because the people there are really great. Omer was the guy who helped me buy my scion xb and he is funny and really good. And he went into work on his day off so that i could get my car a week early and i think that was very nice of him to do that for me. so if anyone plans on getting a scion i refer you to scion of naperville.
Eric 4 Year(s) Old (does not count toward dealer score)
Scion knew what they were doing when they decided to make these cars. Not only is the whole staff friendly and helpful. Even when I was buying the car I never felt uncomfortable for a moment. The whole car buying process was extremely easy and fast. I have to highly recommend this dealership to anyone buying a car. I must say this though, I 'm a domestic car buyer but thanks to the guys at scion, Toyota has found a loyal customer for life.
Catherine 4 Year(s) Old (does not count toward dealer score)
My experience at Scion of Naperville was great. I was not looking forward to getting a new car and I was dreading the whole car-buying process. The whole process is such a headache with the entire selection process: different model and makes and what-not. I have to say that I was pleasantly surprised as to how easy Omer had made it for me. Omer made me extremely comfortable and kept me well-informed on all aspects of the car. All of the people I had talked to at the dealership were extremely honest and helpful and I am so glad to have had a positive experience with purchasing my car. My car is great, I couldn't be happier with it and I know I made the right decision.
ILLCRXSI (70) 4 Year(s) Old (does not count toward dealer score)
I bought my 06 tC from Scion of Naperville at the end of September, and it was a great dealership experience from start to finish. Ben A. was my salesman and was very knowledgeable of the Scion lineup and accessories. He has a no pressure sales attitude that a lot of other Scion dealerships still lack and they have their own fleet cars that aren't for sale, that they use for test drives. Scion also has extra accessories that aren't available at other dealerships.
They have their own quick lube department that only takes care of oil changes so that you can get in and out in a rush. The only problem I have with the dealership is that they don't wash your car when you bring it in for an oil change. That's just something that I think every dealership should do. I work for a different dealership and every service car that comes through the door gets washed and dried regardless of what service is performed.
Overall though they are a great dealership and I would recommend them.
abtman (3) 4 Year(s) Old (does not count toward dealer score)
I got my new 2006 BCP-XB on 10/24/05 and Omer did a great job setting up the deal. I am very happy with my car and the dealership. This is the second new car I got from them and had nothing but great service at all times. Omer is great and a lot of fun to talk with.
Bought my Scion at the end of August! It is great, thanks to Omer and Ben hooking me up! They supplied me with everything I wanted on the car, and went out of their way to make sure I was happy, with my new 2006 Scion tC.
I actually was at the dealership, wanting to get a somewhat used cheap $7000 or less car, wanted to see what I could find! Made my way into the Scion department, was checking out the tC's, Omer and Ben came out, flipped me the keys and we went for a ride, I instantly loved the car after cruising around. Then I decided to forget about by budget and picked up the new Scion. No regrets what so ever! Omer and Ben thank you so much for helping me find a good ride. Now I'm out in Cali, cruising around.
It is a family over at Scion of Naperville, great people, thank you guys! See you soon!
Craig Henningsen, Kreeeg@aol.com
Rick R. 4 Year(s) Old (does not count toward dealer score)
another great xB sold at Naperville Scion. Ben and Omar very helpful. The Scion staff took there time and explained everything about the xB.There was no pressure you feel like you are buying the car and not being sold the car this is very important for a Scion deal.
Christian 4 Year(s) Old (does not count toward dealer score)
I came to the Scion dealer knowing exactly what I wanted, but that doesn't mean things always work out. I had been to other scion dealers before and some of their staff was not very knowledgeable. Omer knew exactly what he was talking about and didn't have to fumble around for anything. All the other Scion dealers did not have any tC available and said it would be a 6-12weeks wait. I got lucky =P. The Naperville Scion just happened to have the tC available and in the color that I wanted to! Omer was very courteous and took care of everything as fast and efficiently as possible. I was very please with the service I received and am very, very happy with my new tC!!!
rsx08tc72 (0) 4 Year(s) Old (does not count toward dealer score)
The scion sales person I would recommend to everyone and anyone that will ever buy a scion at naperville scion/toyota would be Ben C. My girlfriend and I had walked into scion of naperville just to look around at some cars and Ben was on of the first new car sales person to come up to us and help us find out what kind of tC we wanted to buy. He is a great car sales man and a great person to work with when buying a car. so get out and buy a scion from naperville scion/toyota trust me it is worth all of your time!
DeadBoltxB (0) 4 Year(s) Old (does not count toward dealer score)
I had been interested in buying an xB for quite sometime so I decided to look around for some dealerships. I visited cars.com to do a search for the nearest ones. I few came up in the search and it asked me if I would like to email these dealers for quotes so naturally I did. Scion of Naperville was the first and only to reply. I called and spoke with Omer over the phone and he had me come in to talk about the features and quality of the cars.I stopped in a few days later and took an xB out for a test drive, at that moment iwas sold (but i didnt tell him that). When I returned Patrick went over everything I had been interested in with me and explained how their financing worked. I was very impressed with Omer and his staff, there were a few bumps in the road but they quickly took care of everything. I also appreciated the fact that Omer wasn't your typical sleazy salesman, he is honest and true to Scion name and way of life.
wang 4 Year(s) Old (does not count toward dealer score)
Though there were crowded people when I first got there, and I thought there will be no one who can help me, so I hanged around and took a look at an xB. Then a polite staff approached me and helped test driving. It is a very comfortable experience. That guy I learned later is Ben C - a very nice guy. Ben C has a lot of knowledge and answered a lot of questions for me very honestly, and thus I felt very comfortable to do business with him. I didn't test drive on highway, but after purchase I drove on highway and verified Ben C is very honest. BTW, I have driven on 80mph and it was a smooth drive.
The whole process of purchasing is very smooth. Overall all staffs at Scion of Naperville are pretty good. This is a very good dealer and it is a lot better than the last dealer where I purchased sienna. If you want to get a new Scion, I would like to recommend Ben C since I had experience with him and of course has confidence to refer him. If you like, mention my name if you go to him.
They were the first dealership that actually understood Scion. They were very nice. This was the first dealer that knew more about the car then me. They told me to wait 8 weeks, but they got the car in 3!! Everything at the dealership seemed fine. Everything was done as promised, on time or early.
Omer was great, I would recommend Scion of Naperville to anyone in the market for a new car.
elise8680 (0) 4 Year(s) Old (does not count toward dealer score)
This has been an amazing first car buying experience. Forget the stereotypes of pushy, sleazy salespeople; Omer is easy-going, ready to laugh, enthusiastic, honest, and most importantly knowledgeable about the line of Scions as well as other cars that compare with it. I fell in love with the Scion tC right away, and Omer only increased my excitement. After shopping around, I decided against the Acura RSX and the Honda Civic for the Scion--if I'm going to be putting down a lot of buck, I better get a lot of bang, and the tC's got it. Only downside is that I have to wait 8 weeks tops to get my car (just placed the order today!)--but that would be the case with any dealership. Highly recommend Scion of Naperville to anyone considering a new car! No pressure, an enjoyable experience! Thanks so much guys!
Geza 4 Year(s) Old (does not count toward dealer score)
I worked with Ben and Omer at Scion of Naperville. This was the smoothest car buying transaction I have ever been involved in. The car took about a week to come in and I was in and out in about an hour with my new Thunder Cloud xB. So far I have been nothing but pleased with the service and the car. If you are looking at a Scion gives Ben or Omer a call, you won't be disappointed.
Sean Lindo 4 Year(s) Old (does not count toward dealer score)
Scion of Naperville is a quality operation. They have a friendly, knowledgable, patient, and no-pressure staff. This all amounts to great customer service. The only frustration was waiting a month for my car, but good things come to those who wait - like my blue onyx pearl Scion xB. I worked with Ben and Omer - both great guys. I would recommend them and this dealership to anyone. Go get a Scion now!
I went to several different dealerships to look at cars, and the xB was the car I was interested in. When I went to Scion of Naperville I dealt with Ben Curcio, who knew everything there was needed to know about the xB. I already knew I wanted one but I ended up putting a deposit on the limited release series 2.0. Ben and Omer were great salesmen, and I have recommended them to several of my friends. Dealing with Ben was a great experience and I suggest if you want a Scion, go to Scion of Naperville and talk to BEN CURCIO! Number 1 overall performance!
adam johnson 4 Year(s) Old (does not count toward dealer score)
I really want to commend the sales men (Omer A. and Ben C.) at the scion dealership for going above and beyond for customer satisfaction. My wife and I bought a Xb from them and they have been nothing by great in making sure that we are taken care of. They really know how important customer satisfaction is.
Thanks you guys.
QueenofScion (0) 5 Year(s) Old (does not count toward dealer score)
I bought my first new car @ Scion of Naperville. I usually believe in buying a used japanese car, but the Civics and Camrys hold their Value so well that the Scion tC was a better buy than anything used. The experience at Scion of Naperville was awesome. Omer knows how to take care of his customers needs and wants. Ben C knows his product. They work as a team, seemlessly, they actually care about their customers. Scion of Naperville is the place to buy a Scion. I couldn't have expected a better car buying experience
lootyman (5) 5 Year(s) Old (does not count toward dealer score)
The guys at Scion of Naperville have been great to work with. i stopped in on a whim (and suggestion from a friend) and omer happened to have a tC on the lot.
after much research, i past on the acura rsx-s and choose the tC because of its styling, uniqueness, value and impression of this dealer.
omer was knowledgeable, friendly, connective and genuinely enthusiatic about the new toyota line. his staff shares many of his qualities too.
so now my tC is on order and i'm second in line for the model i want. and the waiting begins...
brief aside, the inventory category is irrelevant because they couldn't keep these cars on the lot with a chain.
ShadyEye16 (1) 5 Year(s) Old (does not count toward dealer score)
The guys at Naperville Scion were really cool. I bought a blue xB from them way back in May, I had the car on order and they called me a lot to keep me up to date on when the car was getting there; I was one of the first people in the midwest to get an xB because these guys hooked me up. I looked at a couple of other scion (toyota) dealerships while I was waiting for my car and I noticed the differance between the guys at naperville and the scion guys at other dealerships, I won't name other dealerships but they have 40, 50, and 60 year old guys selling these things; they have no idea what the purpose of a cold-air intake is or why someone would want LED lights under their dash; they don't understand the purpose of scions or why younger people like me want them. The guys at Naperville are all young guys who have an interest in the cars and in the sport compact scene, they understand what carbon fiber is and what its benefits are, they know why someone would get a subwoofer in thier car because they've done this stuff to their cars before. Naperville also does a lot of custom work that most other scion dealers don't do, rims, leather, 3 differant moonroofs, navigation; you name it, they do it. Basically, these guys are cool, they don't try to pressure you into anything, they show you the car and let you decide, they know you want it, so they just let you make the decision for yourself. I've had my xB for a little over a month now and I love it, so if you're in the naperville, IL. area, go check them out, ask for Omer or Ben C.
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