Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
luujolt (0) 4 Year(s) Old (does not count toward dealer score)
I finally got a tC. It's something I've been interested in for several months now. My salesperson Johnny was absolutely fantastic. The entire sales process was seamless, it's almost as if I worked there. Superior Scion is the best dealership around. If you are in the market for a Scion I highly recommend seeing Johnny.
Weejub (4) 4 Year(s) Old (does not count toward dealer score)
Best Toyota/Scion dealer in town that I have visited (out of 4). Phil and Johnny were GREAT. They offered the lowest trade in value of all the dealers I worked with, but it was worth it. I haven't got my xB yet, but I have full faith in these guys. They have the total package: Best sales service, best list of after-market accessories, best turn around and best support.
philj1261 (1) 4 Year(s) Old (does not count toward dealer score)
I finally bought an xB in Black Cherry and I am extremely happy with it. Everyone at Superior was great. I got Reaction Riot wheels, fog lights, TYC tail lights, and a cargo liner. I am currently having my dash painted and I will be adding underbody lights to it. This xB will be awesome and I can't wait to doctor it up some more.
Mark 5 Year(s) Old (does not count toward dealer score)
only realy bad thing was the wait wich i was warned about(and not unusual) but still... they told me it would be here and the truck it was on "broke" down. but the salesman was waiting 1 1/2 on the car after close before they called him to tell him of the news. He then called me and appologized.
I had a great experience with Phil at Superior Scion. He knows his product and does not pressure you in any way to purchase. What he did do was educate me on what the Scion had to offer me. Not a hard decision to make! I love my car! What a great experience at a dealership. I highly recommend these people!!!!
Matt L. 5 Year(s) Old (does not count toward dealer score)
I've got to really hand it to the guys at Superior Scion. I've purchased 4 new cars in as many years, and I can honestly say I have never had a more hassle and worry-free car buying experience. No wait time as the xB I wanted (color and transmission) luckily happened to arrive off the truck the day I first called. Phil took 20 minutes on the phone with me to discuss the vehicle before I even hit the showroom floor. Kudos to salseman Leo who also made the experience run smooth as silk. I've been to many Toyota dealerships in this area, but have found no better service than Superior. Great job, guys! Love my xB.
Clint 5 Year(s) Old (does not count toward dealer score)
I really enjoyed my experience at Superior Scion. I worked with Phil and he knew everything about the Scions. He was great to work with and did not pressure me at all. I was actually testing him and he spit out the answers almost as quickly as I could ask them. I bought an xB from him and I will send all of my friends to him as well. He kept all of his promises and in a timely manner.
trogdor (54) 5 Year(s) Old (does not count toward dealer score)
While I live in Missouri and they're in Kansas, it was worth the drive for such high class service. I highly reccomend Superior and their staff. Give Phil/Shawn a call as they are good at what they do and straight up.
They were straight up from start to finish. All my options worked/looked as planned. They took time to show me the car, make sure all my questions were answered, etc. They completed the job from start to finish with everything they said along the way being honestly the truth. Even if it wasn't what I wanted to hear(waiting on my car from Japan) They gave me realistic timelines that were honest.
Also, one of the most important things 90% of the time when I called I could get ahold of someone and when I could not they called me back. You have no idea how far a call back can go. They even called me back late one night, due to them being so busy dealing with tCs, at my hotel when I was away on business. It was late, and they could have gone home, but they took the time to return my call.
Other dealerships I gave them a couple of chances to call back and they just didn't seem to care enough to call back , so out the door they went. There were none of those, "but wait", type of moments that I've experienced previously at other dealerships at Superior. Highly reccomended.
913-831-0800
smilingjudy (6) 5 Year(s) Old (does not count toward dealer score)
Despite what I expected from such a behemoth organization, they were very cool. After I put my money down, the salesguy was able to get my car in as their first and only tC. He listened to all my requests and followed through. Even though it was their only tC and everyone wanted to take it for a spin, he made sure no one test drove it other than me. I highly recommend them (and I have never recommended any dealer other than car max).
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Overall Rating
First Impression
Inventory Level
