Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Fujiz_xb (2517) 3 Year(s) Old (does not count toward dealer score)
The Fuji has visited Wilson TWICE. Very courteous reps, hospitable, and down to earth. The Fuji was definitely impressed. It must be the corn of Iowa or the air but the people of Ames are definitely awesome people. The Fuji would definitely attend another show or event. Alex is such a great person, he made sure I had everything I needed (thanks for the key). The parts department was also very helpful. The sales people remembered me from 1 year ago - now thats awesome. Wilson is definately an awesome dealer. FUJIZ tested FUJIZ approved.
FUJIZ
Nick Dell 3 Year(s) Old (does not count toward dealer score)
This was the absolute best car buying experience I have ever had. Alex and Wilson really went out of their way to make sure that I got EXACTLY what I wanted. I get service reminders which are nice and they always make sure that they have nothing but the highest level of quality. Thanks - I will buy from them again - Probably all my cars.
spirograph (1) 4 Year(s) Old (does not count toward dealer score)
This dealership is by far the best that I have ever dealt with. Keith made the whole process very easy. Alex has since moved up to the big time out on the sales floor. I think this is the best person they could have selling their Scions due to his ownership and knowledge of the vehicle. He has gone to unequaled lengths to answer any questions or find any accessories I am looking for. I never thought that I would be buying a brand new automobile. With the future of the economy unknown, rising fuel prices, and the price of a new car this seemed to be a very wise choice. I only wish I would have heard of them sooner and been able to purchase one of the early production numbers/colors. However, so far very happy with our '05 black cherry xB. Awaiting the return of our personalized plates.
SilverStreakn (5) 4 Year(s) Old (does not count toward dealer score)
These guys rock!
They have been helped me with EVERYTHING I could possibily ask for!
Thanks to Wilson's superior staff, I will buy ALL of my cars from them!
Alex and Rob both need raises for how many times I have came in looking for something new!
cherry_tC (1) 4 Year(s) Old (does not count toward dealer score)
I love this dealership! They continually impress me every time I go in there. I bought my tC there back in September 2004. The dealer actually brought this car out to my workplace for me to test drive since he knew I was interested, but also busy. WOW- that's going above and beyond!!! The service department has been extremely professional and friendly- a first for any dealership I've dealt with before. And the parts people... they're a special bunch. They have been above and beyond in being helpful and knowledgable in every way. The parts guy has been key in me now completely trusting this dealership. A note to all other dealerships: take note! This is the way you do business!!!
Craig_X1 (86) 4 Year(s) Old (does not count toward dealer score)
I did not purchase my vehicle at this dealership, but that has not stopped them from welcoming me and treating me as if I had purchased from them.
Wilsons is the first place that I call with any questions because of their knowledge and continued support of the brand. They really do have all the answers, and if not, they WILL find the answer.
Their continued support goes farther than any other dealership in the area. They sponsor ScinergyIA - Scion Owners Club - and also have shows and events through-out the year.
Top notch all around!
whtstht (8) 4 Year(s) Old (does not count toward dealer score)
Purchased in Louisiana a year ago, only because Scions were not sold in Iowa yet, but have used Wilson's for everything else. No problems with them yet, and I know I won't have any.
I drive 50 miles one way to go to Wilson's for service because they are the best dealership that I have ever dealt with!
When it's time to pick a new vehicle I can count on Wilson's having what I want.
Isaac 4 Year(s) Old (does not count toward dealer score)
This dealership has made a business in supporting the consumer. I know I appreciate it, and I know that all the people who've purchased cars from Wilson appreciate it. I for one will buy my next car there, just to hang out with the car guys again!
Best dealer ever ......Likes to help and support everything !!!.....I like them and Alex, the parts guy, is the main man for our troubleshooting..........Big thanks to Danny!!!!!
Okay, I'm biased because I work here, but I also went through the Scion buying process here to get my RS1.0 xB so I can give my opinion too! I've bought several cars from Wilsons and this was far and away the easiest purchase of the bunch. Wilsons has taken the Scion experience to heart and is employing it to make the buyer feel comfortable and informed. Thanks guys!
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Wilson Scion of Ames
Overall Rating
First Impression
Staff Knowledge